Cancellation policy
Ranges Raw sells frozen raw dog food in two ways: a monthly subscription and a one-off Starter Box. This policy explains how each works and how to change or cancel.
Subscription plans
Our subscription delivers a month of food for your dog in one delivery each month. There are two plans:
- Full Plan: a full month of Ranges Raw, sized to your dog’s weight band.
- Half Plan: half a month of Ranges Raw, for owners who feed Ranges Raw alongside their dog’s current food.
Your plan and price are set by your dog’s weight band at sign-up. If your dog’s weight changes, you can move to a different band from your account.
Each month your dog’s protein rotates between kangaroo, venison and goat, so the protein in your next box will not always be the same as the last.
Billing
Your subscription renews automatically every month. You will be charged on your renewal date to the payment method on file, and your order is then packed and dispatched according to our Shipping Policy. We email you before each renewal so you have time to make changes.
Skipping, pausing and changing your order
You can skip a month, pause your subscription, change your plan or update your delivery address from your account at any time up until 11:59 pm on the Monday before your order is packed. Changes made after that cut-off will apply to your following order.
Cancelling
You can cancel your subscription at any time from your account, with no cancellation fee and no minimum term. Cancellation takes effect from your next renewal. If you cancel after the Monday cut-off for an order that has already been charged and packed, that order will still be delivered and is not refundable, and no further orders will be charged.
Starter Box
The Starter Box is a one-off purchase, not a subscription. You will not be charged again and nothing renews. It is limited to one per customer. Once a Starter Box order has been packed it cannot be cancelled or refunded.
Refunds
Because our food is frozen and made to order, we do not offer refunds for change of mind once an order has been packed. For orders that arrive thawed, damaged or incorrect, see our Refund Policy.
Your rights
Nothing in this policy limits your rights under the Australian Consumer Law.